SAP Sustenance and Evolution Services

The Art of ROI Extraction...We believe there is a lot that a customer goes through during the implementation of an SAP
Solution. The methodical approach to fine tuning the extraction of ROI starts soon after. Gravity recognizes this as an area
where customers require carefully crafted services and service levels delivered by a passionate SAP partner. Our Sustenance and
Evolution Service helps you do application management of your current system to facilitate uninterrupted business operations
and execute on ROI extracting strategies with the help of our portfolio of solutions at the same time.

Sustenance - Uninterrupted Business Operation
We understand the reactive and proactive nature of post-implementation support/sustenance activities and our post
implementation processes are methodically designed to handle everything that you go through on a production system.

Following are some of the key aspects of our post implementation support processes -
 

Onsite Offsite Model to Lower TCO:
Gravity uses innovative collaborative tools and secure infrastructure to facilitate onsite and offsite issue resolution
depending on the incident in question. Gravity's Solution Center in India acts as a global hub for all offsite work.

Program Management & Incident Handling:
• Escalation Process
• Flexible Shared Services Staffing to lower TCO
• Issue Tracking
• Risk Management
• Scope Management
• Knowledge Management and Continuity
• Status Reporting
• Pre-defined Service Level Agreements
• Security & Data Confidentiality

To learn more about Application Management Methodology and Engagement Models drop a mail to us with your contact details. Click here.

Flavors of Service - SMB and Mid-Market Customers
Our Services are defined to cover various levels of scope width and depth to address the unique needs of SMB and Large Customers.
• BASIS Services in three levels - SMB Customers
• Technology and Landscape Services - Mid-Market Customers with Multi-component Installations
• SAMS - Application Management Services - A holistic Support Offering for SMB and Mid-Market Customers

Evolution - ROI Extraction

Our existing Sustenance & Evolution Services customers get direct access of our experts in various Service Lines for
impromptu advice to formulate their plans and strategies and make key technology/solution decisions.

Standard mySAP ERP and SAP NetWeaver Solutions
1) SAP NetWeaver EP - ESS, MSS
2) SAP NetWeaver EP - Knowledge Management & Collaboration
3) mySAP ERP Module Implementations
4) mySAP Business Suit Product Implementations such as SAP BI, SAP CRM, SAP Sales Express, SAP Internet Sales

Ask us for case studies and demos. Click here.

Gravity's Solution Portfolio

Customers can choose from an existing portfolio of solutions that are adopted and appreciated by many other customers. Here
is a representative list of such evolutionary solutions from Gravity -

1) logtisticsABS - Inbound Logistics Bar Code Solution
2) logisticsCompliance - Forms Tracking Solution for Indian Customers
3) Knowledge Continuity Infrastructure - An eLearning Solution to manage and disseminate knowledge for Large Customers
4) Mobile SAP Solution
5) eCommerce Solution with After Sales Support

Ask us for case studies and demos. Click here.
 

NetWeaver based Process Integrations
Customers state their Business Process Integration needs and problems and Gravity suggests and implements a solution on mySAPERP and
SAP NetWeaver platform.

Ask us for case studies and demos. Click here.